DIRECTUM, one of the leading Russian vendors of Enterprise Content Management systems, now leverages CROC’s cloud to provide its Synerdocs service on a SaaS basis, with over 20,000 Russian companies already using Synerdocs for easy exchange of legally valid documents.
In addition, CROC’s cloud hosts systems that seamlessly accumulate documents coming from a variety of financial and accounting systems and continuously monitor Synerdocs operation. The cloud model makes it possible to promptly expand capacity during peak loads and cut equipment ownership costs by as much as 30%.
E-document exchange on a SaaS basis requires large computing capacity in reserve to cope with system load increase as contract-related document management efforts in many companies are of seasonal nature. The service also requires 24×7 support so that users can exchange documents anytime, even beyond working hours. Moreover, users of any SaaS product need guaranteed service continuity; therefore, a provider has to ensure disaster-tolerant and reliable cloud infrastructure.
«Improvement of product functionality and user-friendliness are our top priorities. That is why we outsource routine hardware infrastructure administration to professionals, ensuring reliable service and instant document delivery without any extra CapEx»
said Ivan Agapov, Head of Synerdocs Practice, DIRECTUM.
CROC’s cloud hosts both a production environment for e-document exchange and the customer’s infrastructure services: Synerdocs performance monitoring and request balancing, as well as e-mail and FTP/SFTP servers. The customer chose CROC’s cloud for its high-performance servers and disks and high-capacity channels that can cope with many concurrent users, offering one-click infrastructure scaling via a self-service portal. In addition, CROC specialists provide 24/7/365 support to the customer’s administrators and respond to incidents within 10 minutes. Infrastructure disaster-tolerance is guaranteed by using two geographically distributed data centers, one of which is certified by the Uptime Institute for compliance with Tier III «Gold Certification of Operational Sustainability» standard.
«We tested cloud platforms from several leading Russian providers, primarily looking for high performance and a user-friendly management console. As a result, CROC leads the way with regard to price/business value»
said Evgeny Korlyakov, Engineer of Synerdocs Development and Testing Team, DIRECTUM.
«We are doing our best to make CROC’s cloud as convenient as possible for software developers, who account for a growing share of our customer portfolio each year. Therefore, we employ an Amazon EC2/S3 compatible API, Terraform utility, and Exapark Cloud Scheduler system to automate many routine operations,» noted Maxim Berezin, Cloud Service Development Director, CROC.
Founded by NPO Computer in 2003, DIRECTUM promotes, develops and implements the DIRECTUM e-document and collaboration management system and today is a leading software developer in the EDMS market. Synerdocs is a DIRECTUM solution for the external exchange and management of legally valid documents in any sector, eliminating any document loss or non-return and guaranteeing process legitimacy.
Russian IT service
CROC was established in 1992 and has been operating in the Russian IT market for over 26 years, ranking among the top 10 IT companies and top 5 consulting businesses in Russia (Expert Rating Agency, 2017) for over 10 years. Moreover, in 2016, the company was among the top 3 Russian IT service (IDC, TAdviser, 2017), systems integration (IDC, 2017), and IaaS (CNews, 2017) providers.
CROC is the number one Russian IT service provider to the energy and manufacturing (Manufacturing Management portal, 2017) and healthcare (CNews, 2017) sectors, and ranks among the top 3 IT service providers to transportation companies (CNews, 2017).
CROC enables digital transformation with its blockchain, Big Data, VR/AR, AI, IoT, and BIM implementations. The company has been evolving Russia's first open-source cloud for almost 10 years since 2009 and is the only systems integrator in the country to operate its own fault-tolerant data centers, which boast Tier III Gold Certification of Operational Sustainability from the Uptime Institute. CROC offers cloud and managed B2B services based on its data centers, including IT infrastructure provisioning and management, creation of cloud-based security operations centers, deployment of video and Wi-Fi analytics for marketing needs, and HR process automation.
CROC’s key competences also include integrated platforms for interstate and interagency interaction; development of software and hardware solutions, mobile apps, and digital platforms for communication with customers; data protection and information security solutions; IT support and IT outsourcing; industrial solutions; large contact centers; networks and communication solutions; Digital Signage; computing suites; data storage optimization; and BIM-enabled engineering infrastructures for buildings and data centers.
CROC develops the Innovation Accelerator to create and fine-tune its proprietary new products and cloud services of potential partners. To streamline customer digital transformation, CROC launched a Digital Enabler service for end-to-end agile engineering and roll-out of unique digital processes, as well as established a consulting force to help customers develop digital products that meet end user needs and shape new digital businesses.
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