CNews: CROC Cloud demonstrates the best quality of service in the Russian market
In October 2020, CNews published a cloud provider service quality rating based on multiple criteria. CROC Cloud Services was ranked first, outracing seven other companies with RUB 1.5+ billion in annual revenue.
CNews surveyed providers to assess the quality of service among all key cloud market players, including system integrators, data center operators, and IT companies from neighboring sectors with similar size of the 2019 revenue. The survey was conducted as part of a tender for CNews IT infrastructure hosting in a public environment and concerned almost 20 parameters divided into three categories: Customer Focus, Technical Specifications, and Organization Features.
CROC Cloud Services leads the rating with a total score of 1.32. The second place (1.06) is shared by three providers falling well behind the leader. CNews emphasizes high KPIs of CROC Cloud as verified during demo access, availability of own data centers with TIER III “Gold Certification of Operational Sustainability”, information security certificates, ease of use, and friendliness of the operating staff.
According to the publishers, such a rating helps identify the most professional community members and evidences a keen competition in one of the most dynamic segments of the IT market. Such a competition pushes providers to continuously improve the variety and quality of service, as well as infrastructure resiliency.
“Customer and provider relationships are built on trust. This is why, our almost 12-year history is about making each customer confident in CROC Cloud as a competent and reliable business partner that can be entrusted with the most sophisticated and critical tasks. Our development strategy is based on two principles. First, we are continuously improving our operations ensuring faster response, higher expertise, and wider service offering, including consulting. Second, we are enhancing our technology basis, making CROC Cloud more efficient, adaptable, and stable,” said Maxim Berezin, Business Development Director, CROC Cloud Services.