Demo access

Contact Center as a Service (CCaaS)

Contact an expert:
Andrey Popkov
Cloud Computing Expert, CROC
+7 (495) 974-2274  ext. 4740
Svetlana Vrublevskaya
Head of Telecom Equipment Service and Maintenance
+7 (495) 974-2274  ext. 2723
Contact our manager

A contact center based on CROC's Virtual Data Center is a multifunctional solution that combines the perfect scalability and reliability of CROC's Kompressor Data Center (certified by the Uptime Institute for TIER III compliance) with the relatively modest requirements for contact center agent equipment and supervisor workplaces.

CROC's virtual contact center features:

  • Service availability two days after a request
  • Ability to connect workforce management, recording and speech analysis, and discipline management tools
  • Agent workplace can be organized via web client on any computer connected to the Internet
  • Fast generation of any report on contact center performance and continuous service quality control
  • Free-of-charge service testing during the first month

The solution is designed for the deployment of geographically distributed contact centers and a short-term improvement in the performance of existing call centers during seasonal campaigns.

The service can also be used to increase the efficiency of sales departments (during outbound dialing campaigns) and an enterprise service desk or to organize the work of reception or dispatch service employees.

CROC's CCaaS Benefits:

  • Flexible solution structure allows for use directly out of the box, thus minimizing the number of agents, and for functionality to then be added as required
  • Simple and easy-to-use service since the entire cloud call center and its most demanded functions (recording, automated outbound dialing campaigns, etc.) are based on single developer products
  • Fast integration with the customer's existing multi-vendor IT systems
  • Reduction in WFM and speech analytics procurement, deployment and support costs due to the cloud-based delivery of these services
  • Cheaper contact center maintenance when outsourced to CROC
Features

Application Options

How to connect

Operation options

Fault tolerance assurance

Solutions for Improving Contact Center Efficiency

Call center workforce management

Call record storage

Call record analysis

Analytical system for contact centers