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Service Desk Automation

The efficient management of IT services and processes is the key to high-quality performance of Service Desk, which promptly resolves IT infrastructure issues and prevents small failures from becoming a serious problem for enterprise business processes.

CROC offers Service Desk as a Service to automate Service Desk operations based on IT Infrastructure Library (ITIL) standards and to control the quality of IT services (IT Service Management — ITSM).

Solution benefits:

  • Flexible management of licenses in use, with an ability to increase and reduce the number of service desk engineers
  • Leap forward in the development of maintenance processes due to international best practices and CROC's expertise
  • Deployment of a full-fledged Service Desk in just several weeks (vs. typical 4-6 months)
  • Regular reporting on Service Desk operations (number of requests handled, resolution time, Service Desk engineer efficiency, etc.) only one month after commencement of operations
  • Reduction in Service Desk related costs
  • Less load on Service Desk personnel due to better structured and automated support process

Service Desk as a Service enables a company to promptly establish a single point of contact between users and the Service Desk, ensure the interaction of IT specialists when resolving requests, and create a source of information about Service Desk operations and the workload of IT specialists.

CROC either provides a Service Desk automation service based on its own Virtual Data Center, or deploys the solution in a customer's private cloud.

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Ivan Shumovsky
Head of Private Cloud Practice
I hereby consent to the processing of my personal data specified herein by CROC, for the purposes and within the scope set forth by the Personal Data Protection legislation of the Russian Federation, in conjunction with the activities performed and for an indefinite term.