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Support

Contact HelpDesk



HelpDesk in figures

24/7/365

10-minute SLA

Personal manager

Two languages

Team

  • Linux, Windows, Red Hat, Microsoft, and Amazon certified engineers
  • Dozens of successful cloud migrations with minimum or zero downtime
  • Multi-industry project portfolio covering finance, retail, IT, and manufacturing sectors, with focus on customer’s business specifics

Our customers enjoy the best possible cloud utilization, professional consulting, and optimal selection of configurations and services.


Basic idea

Under a single SLA, CROC guarantees 99.95% virtual server availability and up to 100,000 IOPS disk performance. You may contact CROC Cloud HelpDesk by phone, via email, and any messenger, or visit our office in person. Your personal manager from CROC Cloud Team will address any issues you may have, with response to high-priority tasks never exceeding 15 minutes.

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Ilya Napalkov
Cloud Operation Manager
I hereby consent to the processing of my personal data specified herein by CROC, for the purposes and within the scope set forth by the Personal Data Protection legislation of the Russian Federation, in conjunction with the activities performed and for an indefinite term.